LLB as employer

As at the end of December 2017, the LLB Group had 867 full-time equivalents (2016: 858). With 598 full-time equivalents (2016: 587), LLB is one of the largest employers in Liechtenstein.

Employee satisfaction

Our employees are the key to fulfilling our performance mandate (see chapter “Responsibilities for society and the environment”). Their opinion is important to us. The in-depth employee survey, which we conduct every two years, belongs to the dialogue. In the 2017 survey, the LLB Group again achieved good results and the “Swiss Employer Award” (SEA) average in all relevant points. The commitment of the LLB Group’s employees, in other words the sense of identity with and being part of the company, remained high with 85 points out of a possible 100 points (2015: 85).

In September 2017, the LLB Group received a Swiss Employer Award for the second time, the first time being in 2016, in the category of 250 to 999 employees. The Swiss Employer Award, a benchmarking initiative based on the largest employee survey in Switzerland, is regarded as a pioneering instrument. For the further development of the LLB Group, it is important to know how the organisational framework is perceived and whether it promotes and supports the client and performance orientation of the employees in the best way.

The next employee survey is planned for May 2019.

LLB as a regional employer

Satisfied employees – satisfied clients: this correlation plays a significant role in personnel policy questions about client orientation. Almost 100 percent of managers and the majority of employees in the main business locations have their roots in their respective region. They have a long-term view, are highly dedicated to the company and have a high level of integrity.

At the same time, professionals commute every day from eastern Switzerland (2017: 226, 2016: 206) and the Austrian state of Vorarlberg (2017: 73, 2016: 74) to their place of work at LLB in Liechtenstein. LLB is a major regional employer in Liechtenstein and the St. Gallen Rhine Valley. Bank Linth recruits almost all of its professionals from the Swiss regions of Lake Zurich, Sarganserland and Winterthur.

Internal communication

Clear and consistent internal communication increases acceptance among the employees. At a time of fundamental change in the banking sector, the LLB Group has developed a focused business model and the Group Executive Board has forged the path ahead for the company with the StepUp2020 strategy. The LLB Group is committed to communicating clearly to ensure the employees pursue the objectives in a motivated and dedicated manner. The communication concept, which the business area Group Corporate Communications & General Secretary developed together with Group Human Resources, helped to further foster corporate culture and staff motivation in 2017.

The Group CEO informs through a quarterly group-wide newsletter distributed via the intranet. He holds an information meeting for all LLB Group employees at least once a year. There is also an annual Group Night, plus biennial events held by our six divisions. Contributions from the CEO and Group Human Resources about our strategic initiatives can be found on the intranet, which is a key communication channel.

Performance pledge and employee development

The LLB Group is perceived to be an attractive employer that differentiates itself from its competitors through three key strengths: it offers a corporate culture based on partnership, interesting work content and plenty of scope for growth. High-achieving employees have excellent development opportunities and perspectives.

The performance pledge made by Group Human Resources in 2016 is being lived out: enthusiastic individuals should have the chance to advance themselves and the LLB Group. We want to achieve a top-class performance together. The performance pledge was set out in a strategic vision. This is an important instrument to raise awareness of the supportive yet demanding work environment.

Corporate culture and value basis

The implementation of the StepUp2020 strategy (see chapter “Strategy and organisation”) requires continuous improvement in performance. The LLB Group has a strong identity and value basis. We firmly believe that an open corporate culture which resolutely upholds values releases positive energy of a kind that makes a true difference to our clients.

Integrity, respectfulness, excellence and pioneering are the values we aspire to hold. What this means for our employees as they go about their work is: we create clarity and stand by our word. We believe in partnership and hold both clients and colleagues in high esteem. We set standards through performance and passion. We play an active role in creating a sustainable future. By living these values, our managers spread the culture throughout the organisation.