LLB as employer

As at the end of December 2016, the LLB Group had 858 full-time equivalents (2015: 816). With 587 full-time equivalents (2015: 553) in Liechtenstein, LLB is one of the largest employers in the Principality.

Employee satisfaction

Our employees are the key to fulfilling our performance mandate (see chapter “Responsibilities for society and the environment”). Their opinion is important to us. The in-depth employee survey, which we conduct every two years, belongs to the dialogue. In the 2015 survey, the LLB Group scored above the average for the sector or achieved the “Swiss Employer Award” (SEA) average in all relevant points. In 2015, the commitment of the LLB Group’s employees, in other words the sense of identity with and being part of the company, increased to 85 points out of a possible 100 points. More information on the results can be found in the Annual Report 2015.

In September 2016, the LLB Group received a Swiss Employer Award in the category of 250 to 999 employees. The award, a benchmarking initiative based on the largest employee survey in Switzerland, is regarded as a pioneering instrument. For the further development of the LLB Group, it is important to know whether the organisational framework is optimal and promotes and supports the client and performance orientation of the employees. The next employee survey is planned for May 2017.

LLB as a regional employer

Satisfied employees – satisfied clients: this correlation plays a significant role in personnel policy questions about client orientation. Almost 100 percent of managers and the majority of employees in the main business locations have their roots in their respective region. They have a long-term view, are highly dedicated to the company and have a high level of integrity.

At the same time, professionals commute every day from eastern Switzerland (2016: 206; 2015: 180) and the Austrian state of Vorarlberg (2016: 74; 2015: 69) to their place of work at LLB in Liechtenstein. LLB is a major regional employer in the St. Gallen Rhine Valley. Bank Linth recruits almost all of its professionals from the Swiss regions of Lake Zurich, Sarganserland and Winterthur.

Internal communication

At a time of fundamental change in the banking sector, the LLB Group has developed a focused business model and entered a new growth phase in 2016. Clear and consistent communication increases acceptance among the employees.

The Group Executive Board communicated the objectives and the approach of the new StepUp2020 strategy already in September 2015. In the communication concept of October 2015, the business area Group Corporate Communications & General Secretary together with Group Human Resources formulated internal communication measures that help to foster corporate culture and staff motivation.

The Group CEO informs through a quarterly group-wide newsletter distributed via the intranet. He holds an information meeting for all LLB Group employees at least once a year. There is also an annual Group Night, plus events held by our six divisions. Contributions from the CEO and Group Human Resources about our strategic initiatives can be found on the intranet, which is a key communication channel.

Promise of performance and employee development

The LLB Group is perceived to be an attractive employer that differentiates itself from its competitors through three key strengths: it offers a corporate culture based on partnership, interesting tasks and plenty of scope for growth. High-achieving employees have excellent development opportunities and perspectives.

In 2016, Group Human Resources in its strategic concept made a promise of performance to give enthusiastic individuals the chance to advance themselves and the LLB Group so that both achieve a top-class performance.

Corporate culture and value basis

The implementation of the StepUp2020 strategy (see chapter “Strategy and organisation”) requires continuous improvement in performance. The LLB Group is adapting to fundamental change in the banking sector, but at the same time retains its strong sense of identity and value basis. We firmly believe that an open corporate culture which resolutely upholds values releases positive energy of a kind that makes a true difference to our clients.

Integrity, respectfulness, excellence and pioneering are the values we aspire to hold. What this means for our employees as they go about their work is: we create clarity and stand by our word. We believe in partnership and hold both clients and colleagues in high esteem. We set standards through performance and passion. We play an active role in creating a sustainable future. By living these values, our managers spread the culture throughout the organisation.